INDICADORES DE GESTIÓN Y FACTORES QUE INCIDEN EN LOS RESULTADOS DE UNA COMPAÑÍA DE SERVICIOS: REVISIÓN CONCEPTUAL

Abstract

Organizations, especially service companies, must have stated objectives in measurable terms, so it is important that there is a minimum of indicators as well as a continuous and adequate monitoring of the development of activities; ensure that information is constant, real and accurate on aspects inherent to factor management. The main objective of this work is to study and analyze the various management indicators present in service companies, as well as to explore the factors involved in obtaining results. In addition, the most significant characteristics that an indicator must present and how these affect the measurement process. A conceptual review and interpretation of academic and bibliographic documents related to management indicators, organizational factors and results will be carried out, establishing the relationships between them and the process of business decision making; Concluding that the factor with the greatest incidence in the application, analysis and obtaining of results is the human factor.