ANÁLISIS DE LA INFLUENCIA DEL BURNOUT SOBRE EL DESEMPEÑO LABORAL EN AVIACIÓN COMERCIAL.

Abstract

Burnout is conceptualized as a psychosocial occupational disease that affects employees who work to people, presenting a physical and emotional exhaustion, to depersonalize the actions of the employee toward their work and their customers, and reducing personal accomplishment. Job performance is defined as the result of concrete and measurable actions to gain the central objective of the organization. In this study, a bibliographic research on the relationship between burnout and job performance was performed, it found empirical studies that show how people suffering from burnout have reduced their job performance. On the other hand, it was found cases of successful airlines who maintain strategies focused on motivation and good environment for its employees achieve high levels of performance and become the first preference among customers.