MODELO DE EVACUACIÓN DE GESTIÓN DE CONTINUIDAD DEL NEGOCIO BASADO EN LA NORMA ISO 22301:2012

Abstract

The purpose of this paper is to present a new qualitative and quantitative evaluation model of the Business Continuity Management System according to ISO 22301: 2012, dimensioned at organizational and departmental level. The proposed model has been constructed based on references from relevant business continuity management assessment models combining aspects such as maturity levels, business continuity management standards and key performance indicators. The resulting model has been validated by experts through a virtual focus group and can also serve as a methodological guide for the agile implementation of business continuity management systems in organizations of any type or size, emphasizing the organizational resilience and effectiveness of continuity processes Fundamental pillars of the strategy of recovery of the supply chain of goods and services This study shows that ISO 22301: 2012 is an excellent frame of reference for business continuity implementation, however, it should be complemented by a system of key performance indicators, coordinated in order to achieve a resilient organization in the face of catastrophic events