PERCEPCIÓN DE CALIDAD DE SERVICIOS MÉDICOS AMBULATORIOS PÚBLICOS EN GUAYAQUIL

Abstract

This paper seeks to build an instrument and measure the perceived quality of public outpatient medical services in the city of Guayaquil. For this, a literature review was conducted to identify items that build the questionnaire. The questionnaire was adapted, validated and applied to a representative sample of ambulatory patients of the Public Health Centers Guayaquil medical services, finding a low perceived quality of medical services. Then to validate the instrument an AFE was conducted to identify common factors and propose a reduced model. Once the factors identified, assessing internal consistency was performed by means of Cronbach's alpha.