ESTUDIO DE PERCEPCIÓN DE USUARIOS DE LOS SERVICIOS PARA PERSONAS CON DISCAPACIDAD OFRECIDOS POR AEROLÍNEAS QUE OPERAN DESDE GUAYAQUIL: CASO KLM

Abstract

Accessible tourism is a modality that in recent years has been gaining more importance due to the inclusion of people with disabilities in tourism activities. In that sense, KLM is one of the aviation companies operating in Guayaquil who cares about this important market segment. The main research aims to evaluate if the mentioned airline offers to people with disabilities suitable services, which means, if their aircrafts are accessible enough for them to move comfortably and safely. This research could be determined through the application of techniques such as survey and the interview, which conclude in general that the perception of people with disabilities is that the aircrafts effectively have a quite high accessibility, although there are certain aspects which could be improved such as adapted restrooms, specific seats for people with disabilities, wider corridors and trained crew.