INCIDENCIA DE LOS DISPOSITIVOS MÓVILES EN LA COMUNICACIÓN INTERNA DE LAS ORGANIZACIONES ACADÉMICAS

Abstract

In recent years the internal communication of organizations has undergone great changes that are directly related to the use of mobile devices (D.M.) within them. The problem that was addressed was that despite the positive innovations that derive from the use of (D.M.) not all changes are satisfactory for the smooth running of organizations. In the present investigation, the academic organizations were taken as reference, through the case study of the University of the Armed Forces ESPE of Ecuador. The purpose of the study was to consider the use of mobile devices for internal communication among teachers, students and academic staff and also to refer the disadvantages to propose recommendations based on interviews with experts in Communication and Higher Education. As the university cloister forging future professionals, the study becomes a focal point, where variables such as: the influence of mobile devices within the classroom, contrasting it with the academic and communicational effects they produce, are analyzed. The methodology was analytical, bibliographic and descriptive. The results reveal that mobile devices are tools that improve internal communication processes. In relation to the benefits: they provide speed and efficiency.