ESTUDIO DE CLIMA ORGANIZACIONAL Y DEFINICIÓN DE ACCIONES QUE MEJOREN EL NIVEL DE COMPROMISO DE LOS COLABORADORES DE UNA ENTIDAD FINANCIERA

Abstract

The following study is looking to analyze the trends and changes in the Organizational Climate of a financial institution with headquarters in Quito but with offices nationwide, this work is aimed to the those offices. With this diagnose we seek to understand the level of satisfaction and the way commitment of employees is handled, in order to determine actions that improve or maintain the levels of commitment and the perception of the organizational climate. It will be reviewed the results of the same survey conducted in three consecutive years to identify the level of evolution in the perception of the climate, taking into account the background and functions of each area. The climate is abstract, but they can be measured, shaped and adapt to the changes and company goals. Currently the institution is going through a process of change due to an external factor, so the main result of this study is been one more tool for the definition of short and medium term strategies. It is important to take notice in all the factors that can affect the climate of this Institution, weather they are internal or external in order to understand them and generate realistic actions to improve commitment marks to build a healthy and positive climate. As a conclusion it will be define the categories that need priority in the plan of action.