EVALUACIÓN DE LA GESTIÓN DE CONTINUIDAD DEL NEGOCIO EN EL SECTOR INDUSTRIAL Y PESQUERO DE LA CIUDAD DE MANTA: CASO DE ESTUDIO TERREMOTO 16A

Abstract

Natural disasters are one of the reasons why business continuity may be affected. On April 16, 2016 - 16A, the city of Manta, fishing port of Ecuador, was affected by an earthquake measuring 7.8 degrees on the Richter scale, which changed the lives of its inhabitants and put to the test the capacity of resilience of the companies based in this city. This investigation, makes an evaluation of the Business Continuity Management of 30 companies located in the city of Manta belonging to the fishing-industrial sector, in order to obtain a situational diagnosis in three instances of time: before, during and after the natural event; that contributes to the information published by official entities. To achieve this goal, the methodological process included the interview technique as the main source of data collection for a sample of 30 companies. Based on the research carried out, it is stated that 27% of the companies interviewed had implemented the minimum rules of business continuity management before 16A, therefore it can be inferred that there was great disinterest in preventing companies from catastrophes and emergency situations; during 16A it is evident that there was a corrective and proactive reaction on the part of these companies to lift their operations; and after 16A they have also become aware of the importance of investing and implementing business continuity in the organization, with the result that 47% of companies, after the event, established the baseline guidelines for business continuity management