DISEÑO VALIDACIÓN E IMPLEMENTACIÓN DE INDICADORES DE GESTIÓN DE TECNOLOGÍÁ DE LA INFORMACIÓN , PARA INSTITUCIONES FINANCIERAS DEL ECUADOR, UTILIZANDO COMO REFERENCIA BSC, COBIT, ITIL ISO

Abstract

The present work consists of the design of a proposal of indicators of information technology management that is feasible to be applied to financial institutions of Ecuador, which were elaborated based on the reference frameworks and the dispositions of the organisms of control; proposal that was developed and submitted to a validation by an expert judgment [7], taking as reference the phases detailed in the Delphi methodology, through which it was possible to obtain the necessary feedback and apply the improvements to enrich the proposal of the work. The aforementioned work involved the design, validation and implementation of 22 management indicators, whose objective was to adopt the instrument in one of the most relevant financial institutions in Ecuador, which served to observe IT performance and make decisions that mainly support optimization, its management and the application of corrective measures. With all the results presented, it was finally shown that the instrument is capable of being implemented in the different financial institutions of Ecuador.