MODELO DE GOBERNANZA DE TECNOLOGÍAS DE INFORMACIÓN BASADO EN EL MODELO REFERENCIAL CALDER-MOIR APLICADO EN PYMES DE LA ZONA 7 DEL ECUADOR

Abstract

Currently, any organization that makes use of Information Technology (IT) should apply the different guidelines and guidelines defined in IT Governance to facilitate the optimization of their processes and resources, as well as the integration and alignment with the strategic objectives that the companies possess leading to the obtaining of competitive advantage, reduction of risks and costs and improvement in the quality of service. In this context, the case study presented includes the analysis and implementation of the IT governance model Calder-Moir based on the ISO 38500 standard in a PYME type company in Zone 7 of Ecuador. For this, a detailed analysis of each of the segments of the reference model is carried out, the alignment of the Reference Model and the ISO 38500 Standard is investigated, as well as, the appropriate methodology for the implementation of the Reference Model is determined. The governance framework is used as COBIT and the ScoreCard Balance Management tool to deepen the strategic actions approach. Therefore, it is concluded that the Calder-Moir Framework allows SMEs in Ecuador to achieve an alignment between the strategic objectives and Information Technology objectives that contribute to good IT management and the continuity of PYME.