EL ESTRÉS LABORAL EN LOS DIFERENTES NIVELES JERÁRQUICOS Y SU INCIDENCIA EN EL DESEMPEÑO LABORAL DE LOS TRABAJADORES DE LA EMPRESA

Abstract

In the present investigation, an analysis of the psychosocial risk factors that cause work stress in the hierarchical levels of a company of the industrial sector (PYMES) of Ecuador and its incidence in the work performance of the personnel is developed. The construct "work stress - work performance" has a high influence on business results, but they are not always significantly related, therefore, it must be determined if work stress has an impact on job performance. The research method is descriptive, with a non-experimental, cross-sectional approach. 50 selected employees were studied under the non-probabilistic sampling method of a total of 98 employees. The instruments used were the questionnaire (CoPsoQ) Istas21 to categorize and classify the level of risks and the MINSA form to qualify the work performance of the personnel, the statistical results are obtained through the IBM SPSS Statistics V.24 program. It was determined that work stress was more prevalent in the Insecurity and Estimates sections in all the hierarchical levels. The work performance of the employees reaches prevalent grades from GOOD, VERY GOOD and EXCELLENT, with a positive and negative Rho correlation of Spearman, moderate in a few factors of the stress and work performance variables, concluding that work stress has not negatively affected job performance.