MODELO DE EVALUACIÓN DE LA GESTIÓN DE TECNOLOGÍA DE INFORMACIÓN BASADO EN COBIT, ITIL, ISO 27002 Y SU EFECTO EN LA COMPETITIVIDAD DE LAS COOPERATIVAS DE AHORRO Y CRÉDITO DE LA ZONA Y SEGMENTO 1

Abstract

ABSTRACT The implementation of best practices should be consistent in the management of information technology (IT), based on a risk control and management framework integrated with other methodologies and practices in compliance with the regulatory requirements of the Savings Cooperatives and Credit; The objective of this research focuses on designing an IT management evaluation model, based on the reference models COBIT 5, ITIL v3 and ISO 27002, to determine the competitiveness of cooperatives in the zone and segment 1; The methodology used was applicative, qualitative, explorative, bibliographic and case study in two cooperatives of segment 1, which by confidentiality criteria named by size as large GR and medium MD. A model was designed that contains the criteria that are related between COBIT 5, ITIL v3 and ISO 27002, applied to the COACs of study, as main results were obtained: none of the cooperatives has ISO certification, the cooperatives case of study and validation are reaching an average maturity in IT management by 58.44%, with the GR and B cooperatives being better located. For the validation of the instrument, it was applied in three cooperatives with similar characteristics and segment 1, categorized as : A, B, and C, which allowed demonstrating that the proposed model is comprehensive and applies to all types of cooperatives in segment 1 of Ecuador.