ANÁLISIS DE LA CAPACITACIÓN EN EL TRABAJO COMO TÉCNICA DE RETROALIMENTACIÓN EN EL PERSONAL ADMINISTRATIVO DEL GOBIERNO AUTÓNOMO DESCENTRALIZADO DEL CANTÓN BOLÍVAR.

Abstract

The analysis of on-the-job training as a feedback technique in personnel is an important factor, mainly in terms of job performance, whether in public or private entities. The objective of this paper is to analyze the relationship that exists between on-the-job training as a feedback technique and the resolution of conflicts of the administrative personnel of the Municipal Autonomous Decentralized Government of the Cantón Bolívar in the province of Manabí. The application of a survey is carried out, based on the Kirkpatrick Model (1959), through which criteria related to training and development, feedback and conflict resolution are evaluated. This instrument is applied physically, individually and at a single moment to the staff, through a random selection. The definitions set out by Kirkpatrick (2000) are considered for the establishment of the discussion. In this way, it is concluded that the analysis of the trainings become techniques for the feedback of the personnel, since it is based on the latter that the acquired knowledge is replicated towards their performance and work performance, because an adequate feedback process makes that the staff is much more productive. It is suggested to extend future studies, in which the incidence of training programs as measuring factors in work performance can be assessed