MEDICIÓN DEL SÍNDROME DE BURNOUT EN PERSONAL TÉCNICO DE UNA INSTITUCIÓN PÚBLICA DEL ECUADOR.

Abstract

Background: Working conditions, an excessive workload and/or an intense relationship with users of a service are factors that can cause a chronic stress in a job, if they occur in a prolonged way a worker can be affected by the burnout syndrome. This syndrome is characterized by people suffering from exhaustion, cynicism and professional inefficiency. The objective of this study is to measure burnout syndrome in technical personnel of a public institution in Ecuador dedicated to the facilitation and control of foreign trade activities. Method: The Maslach Burnout Inventory-General Survey was applied to 193 technicians . Descriptive Analysis and Exploratory Factor Analysis was carried out. Results: The people surveyed presented the burnout syndrome at a medium low level for the Exhaustion and Cynicism dimensions, and presented a high level for the Professional Efficiency dimension. The analyzed data present internal consistency with a Cronbach's alpha of 0.701 and there is a correlation between variables of 0.855 in the KMO test. Conclusions: For the selected sample the burnout syndrome is presented at a medium low level, suggestions are made to the organization to prevent and reduce the effects of stress using tools such as job crafting and reviewing the workload assigned