Análisis del comportamiento interpersonal en enfermería: Desafíos y oportunidades para mejorar la atención al paciente

Abstract

This study addresses the interpersonal behavior of nursing staff at the North Health Center of Guayaquil. The problem focuses on the need to understand the factors associated with interpersonal behavior in nursing staff and its impact on the quality of medical care and the well-being of patients. The methodology used was a quantitative approach with a cross-sectional descriptive correlational design. A structured questionnaire was used applied to the entire nursing staff (25 nurses), which represents 100% of the study population in this institution, analyzing variables such as age, gender, work area, schedule and years of experience. The analysis included descriptive, comparative (Student's t tests and Chi-square) and univariate statistics (Spearman correlation and Kruskal-Wallis test). The main findings revealed that age and years of experience are positively correlated with empathy, conflict resolution, and advocacy for patients' rights. Work schedule showed a significant influence on the perception of time available for attention, conflict resolution, and support among colleagues. No significant differences were found between work areas in most of the aspects evaluated. In conclusion, the study suggests that experience and age are key factors in the development of positive interpersonal skills in nursing, while work schedule significantly influences several aspects of interpersonal behavior.