Habilidades del personal de enfermería sobre la satisfacción del paciente y su calidad de atención

Abstract

The purpose of the article was to analyze the skills of nursing staff regarding patient satisfaction and quality of care in the hospitalization area of a second level care hospital located in the Durán canton, Guayas province in 2024; The methodology used was quantitative, analytical, transversal, applying a questionnaire to 146 hospitalized patients, the result of Cronbach's Alpha performed on the 36 items of the instrument left a value of 0.941; In the results, a predominant group of adults between 40-64 years old and residents of urban areas was found; Regarding the communication skills of the nursing staff, empathy and non-verbal communication stood out, with 93.2% and 82.9% positive evaluation, respectively; while, in the evaluation of the quality of care it showed that 74.7% of patients considered the objective quality to be good and 70.5% positively valued the subjective quality; However, overall satisfaction was more varied, with 54.1% rating it as average; a moderate positive correlation (0.444) was also found between staff communication skills and patient satisfaction, confirming that these skills significantly influence the perception of quality and satisfaction in the hospital environment. In conclusion, the communication skills of nursing staff significantly influence patient satisfaction and the perception of quality in the hospital environment.