ESTRÉS LABORAL Y SU EFECTO EN EL DESEMPEÑO DE LOS PROFESIONALES DE SALUD DEL CENTRO DE SALUD PONCE ENRÍQUEZ

Abstract

Job stress is a phenomenon that occurs in the business environment and has effects on both organizations and individuals. In order to analyze the relationship between work stress and performance, a quantitative and correlational investigation was proposed. The study was conducted with 48 professionals from the emergency and outpatient area of the Ponce Enriquez Health Center and two questionnaires were administered the Occupational Stress Inventory (OSI) and the technical competence component of the Institutional Performance Evaluation. To test the relationships between the variables of the study, contingency tables were made and the Pearson's correlation coefficient and the Likelihood Ratio were calculated. The results showed that in general, there is no relationship between stress and performance. In the conclusions, the findings are discussed, pointing out the possibility that there are moderating variables that explain this relationship.